pintiniblog - services_de_reference

RUSQ (mai 09)

noreply@blogspirit.com (pintini) — Tue, 02 Jun 2009 18:19:34 +0200

Dernier n° disponible de RUSQ—Reference & User Services Quarterly (vol. 48, n° 3):

Who Let the Librarians Out: Embedded Librarianship and the Library Manager

Making Unmediated Access to E-Resources a Reality: Creating a Usable ERM Interface

A Guide to Excellent Creative Business Libraries and Business Centers

Et aussi:

Stalking the Wild Appeal Factor: Readers’ Advisory and Social Networking Sites

Developing a Model for Reference Research Statistics: Applying the “Warner Model” of Reference Question Classification to Streamline Research Services

Maximizing Local and National Assessment for Evidence-Based Librarianship

Information literacy (12/04/09)

noreply@blogspirit.com (pintini) — Sun, 12 Apr 2009 10:10:54 +0200

- Evidence Based Library and Information Practice Introduction to key concepts and principles
(source: Weber, Martina and Vonhof, Cornelia, in 17th annual BOBCATSSS symposium (Bobcatsss 2009), Porto (Portugal), 28-30 January 2009. (Unpublished) [Conference Paper] / déposé sur E-LIS)
"Many library professionals excel in supporting their clients in their research activities, yet not all of them are good at undertaking research to improve their own library management practices. But research to support effective library decision making should become part of daily practice: to help library managers learn more about their work, to develop better services and to share ideas about best practice. It helps us build a body of professional knowledge that can benefit the entire profession. The EBLIP-process aims at helping library professionals by working through the seperate stages of formulating the significant research questions, searching for the best available evidence to answer the questions, critically appraising the evidence, establishing the value of the anticipated benefits of the action plan that is developed, and reviewing and evaluating the effectiveness of that action plan. The paper presents an introduction to the management approach of Evidence Based Library and Information Practice, its key concepts and principles. Evidence Based Library and Information Practice (EBLIP) is emerging as a key topic of discussion amongst many professionals in the library and information services sector, especially in the US, UK and Australia. In countries like Germany and other European countries EBLIP is still fairly unknown. This paper paper is based on a workshop held by Prof. Gillian Hallam from Queensland Technology University (Brisbane, Australia) during the International Summer School at Stuttgart Media University in June 2008."

- LILAC report: Research informed teaching
(source: ILW, 06/04/09)
- LILAC report: Patricia Iannuzzi
- LILAC report: designing modules
(source: ILW, 07/04/09)
- LILAC conference: Sheffield University
- LILAC report: Information Literacy and Second Life
(source: ILW, 08/04/09)

- Virtual Reference Bibliography
(source: Rutgers, School of Communication, Information and Library Studies, avr. 09)
"This bibliography is designed to be used by virtual reference (VR) practitioners, researchers, students, and others. The Rutgers' team has verified all of the bibliographic citations so we are striving for a reliable resource for those interested in the print and electronic literature on VR services (aka Digital Reference or Electronic Reference). Entries include citations to journal articles, websites, and other works on all aspects of VR (live chat, e-mail, IM, and other electronic reference modes). Links to full-text articles are provided if available on the open web. This search interface enables you to search by author, title, or keyword. Authors of VR related works are invited to submit new entries and to offer corrections for any mistakes."

- Guide de méthodologie documentaire
(source: Université Rennes 2)

- Implementing Information Literacy in Higher Education: A Perspective on the Roles of Librarians and Disciplinary Faculty
(source: Keith Stanger, Information Services Librarian Eastern Michigan University, LIBRES, vol. 19, n°1, avr.09)

- Partnering with the Library: Synergistic Collaborations for Teaching and Learning
(source: Educause)

Information literacy (05/04/09)

noreply@blogspirit.com (pintini) — Sun, 05 Apr 2009 22:34:19 +0200

- Literacy for All: Advocacy, Libraries, and Literacy
(webcast qui aura lieu le 07/04/09 / sponsorisé par le National Institute for Literacy & l'American Library Association’s Committee on Literacy)

- LILAC conference
(source: ILW, 30/03/09)
- LILAC Day 2: Lesley Burger
- LILAC report: using student learning journals
- LILAC conference - ARGOSI
(source: ILW, 31/03/09)
- LILAC conference: needs of PhD students
(source: ILW, 01/04/09)
- LILAC conference: using research trails
(source: ILW, 03/04/09)

- [livre] The Elements of Library Research: What Every Student Needs to Know
(Mary W. George, Princeton University Press, 2008)

- RUSQ: Reference & User Services Quarterly
(vol. 48, n° 2, mars 09)

- Towards improvement of information literacy in the digital era through useful and meaningful educational programs. If you can't find it on Google, it does not exist?
(source: Devilee, Barbara / déposé sur E-LIS, 01/04/09 / présentation)

- CIL2009: Enhancing Learning Anytime, Anywhere: Spread Your Reach
(source: LibrarianInBlack, 01/04/09)

- High Touch Library Services: Reaching Faculty and Students Across Campus through Liaisonships
Thull, James and Hansen , Mary Anne, in 17th annual BOBCATSSS symposium (Bobcatsss 2009), Porto (Portugal), 28-30 January 2009. (Unpublished) [Conference Paper] / déposé sur E-LIS)
"In this paper we will provide a definition of academic library liaison work, explain its benefits to patrons as well as college and university libraries, discuss the variety of activities that academic library liaison work entails, and review successful methods for becoming effective academic library liaisons. The authors’ goal of this research is to reaffirm perceptions and practices of colleagues currently serving as library liaisons on their campuses and to provide an introductory guide for those just entering the field of academic librarianship. This paper includes the results of a survey conducted by Montana State University Libraries-Bozeman in the fall of 2008. The survey was sent to all faculty in the departments of Native American Studies and University Studies. In addition to these departments the survey was also sent to a small number of select faculty from other departments including Sociology and Education. The purpose of the survey was to determine the awareness and effectiveness of Montana State University Libraries’ established liaison program; an additional intent of the study was to identify areas in need of improvement as well as any new services desired by the libraries’ patrons. The participants’ responses were kept anonymous and the survey consisted of 15 multiple choice questions with three individual comment fields. Participants were required to answer 12-13 of the 15 questions based on their prior knowledge of instruction and reference services offered by the libraries. The authors used Survey Monkey (www.surveymonkey.com) and distributed the survey link through non-library departmental staff, via the campus email service."

- Development of training courses in information literacy with regard to the librarian 2.0 – Learning and understanding theories, methods and marketing strategies
(source: Bauhofer, Marlies and Grzonka, Claudia, in 17th annual BOBCATSSS symposium (Bobcatsss 2009), Porto (Portugal), 28-30 January 2009. (Unpublished) [Conference Paper] / déposé sur E-LIS)
"This paper presents strategies and methods used at Stuttgart Media University in training courses for information literacy skills; its main focus is on marketing concepts. Prepared and carried out by students from the master study course of Library and Information Science, these training sessions had multiple target groups. Considering the diversity of several classes, the students had to create various didactical concepts as well as adequate marketing strategies. With the demand to be a “Teaching Library”, the marketing strategy proved to be a basic element of the training’s structure. The master students share their experiences and views on possible obstacles and give recommendations for the creation of a marketing strategy in information literacy training."

Information literacy (28/03/09)

noreply@blogspirit.com (pintini) — Sat, 28 Mar 2009 15:38:58 +0100

- Research and Documentation Online
(source: Diana Hacker )
> Humanities
> Social Sciences
> History
> Sciences

- Is there a librarian in the vicinity? Geosocial Reference Services
(source: The Ubiquitous Librarian, 11/03/09)

- [vidéo] Understanding Information Literacy Through the Lens of the Student Experience
(source: Project Information Literacy / via Stephen's Lighthouse, 12/03/09)

- SINBAD
(source: Urfist Lyon)
Mise à jour (mars 09) de ce "site consacré aux sociétés et au marché des bases de données".

- Scirus : présentation et mode d’emploi
(source: Demain la veille, 23/03/09)

Scirus. For scientific communication only ? (mars 2008)

View more presentations from Alain Marois.

- Formation pour les doctorants à la bibliothèque Lettres et sciences humaines à Aix
(source: Revues.org, 24/03/09)

- New Directions for Discovering Information
(source: Disruptive Library Technology Jester, 26/03/09)

- Nordic Journal of Information Literacy in Higher Education
(source: University of Bergen Library / vol. 1, n° 1, 2009 / en libre accès)

[Article] Identifying essential competencies for chat reference service

noreply@blogspirit.com (pintini) — Sat, 18 Oct 2008 09:24:24 +0200

Toward sustaining professional development: Identifying essential competencies for chat reference service
(source: Library & Information Science Research, 16/10/08 / sur abonnement)

"This study identifies the essential chat reference competencies to enhance the professional preparation of reference personnel. A survey was conducted to examine practitioners' perceptions of chat reference competencies reported in the literature. A prioritized competency list was produced based on the survey results. The investigated competencies could be divided into four categories: media-independent core reference competencies, reference competencies highlighted in the context of chat reference, reference competencies specific to chat reference, and reference competencies not as important in chat reference. Competencies in the first three categories received ratings higher than 5.5 (out of 7) and can be defined as the essential competencies requisite for chat reference practice. Findings from this study can be used as the basis to design and implement training and education programs to enhance the professional preparation of chat reference librarians."

Service de référence: principales sources utilisées

noreply@blogspirit.com (pintini) — Sun, 05 Oct 2008 09:31:59 +0200

Bibliometric analysis to identify core reference sources of virtual reference transactions
(source: Library & Information Science Research, 04/10/08 / sur abonnement)

"As the use of electronic reference sources becomes commonplace, virtual reference services are expanding in scope, modes, and popularity. Simultaneously, reference practices are evolving as well. One concept that may be challenged by these trends is the notion of the core reference collection. What are the sources that form this core collection, and what are its characteristics? Are similar sources used to answer users' questions in virtual and traditional reference? How do core collections of public and academic libraries differ? An analysis of 1851 e-mail and chat reference transactions from public and academic libraries reveals that the notion of a core reference collection persists in the world of virtual reference services. In both types of libraries, responses to patrons showed a skewed bibliographic distribution; librarians used a small group of sources to answer most of the questions. Almost all sources used were electronic. Academic libraries tended to make greater use of fee-based sources, but public libraries more often used sources freely-available on the Web."

Wikis et services de référence

noreply@blogspirit.com (pintini) — Tue, 16 Sep 2008 19:21:16 +0200

Russell, John (2008) Wikis and Collaborative Reference Services , in Steiner, Sarah K. and Madden, M. Leslie, Eds. The Desk and Beyond: Next Generation Reference Services, Association of College and Research Libraries, 2008, pp. 99-105.

"Librarians have long been concerned with connecting researchers with information, typically (but by no means exclusively) by means of face-to-face contact at a reference desk. With the advent of the Internet and the proliferation of online resources and services, librarians have used Web-based resources to add an asynchronic dimension to traditional synchronic reference services. One of the new Web-based technologies that has been discussed by librarians in the past few years is the wiki. Librarians have been using wikis for a variety of purposes, including research guides, knowledge-bases, and library Web sites, though they are flexible enough to work in most situations where collaboration or quick Web editing are desired. Wikis are an attractive tool for reference services because they are a relatively simple and inexpensive way to improve information flows among librarians and between librarians and their campus community."

Chapitre déposé sur dLIST

E-JASL (été 2008)

noreply@blogspirit.com (pintini) — Sun, 14 Sep 2008 10:36:03 +0200

Electronic Journal of Academic and Special Librarianship (vol.9, n° 2, été 2008)

Introducing Learning Commons Functionality into a Traditional Reference Setting

"For the past decade the University Libraries at The University of Akron has been modifying and enhancing its services in response to changing technologies and user needs, as well as evolving campus strategies. Library efforts centered on service excellence and student success have played a leading role in the inclusion of a planned learning commons as one of the key strategic initiatives of the University. At this time the learning commons concept has been fully developed, while the proposed building renovation plan is underway. The Library, however, is utilizing key opportunities in the present to integrate learning commons functionality into its existing reference service. This article is intended as a resource to other reference departments also in the midst of planned learning commons or that are aspiring to incorporate some aspects of commons service models into their existing services."

Tallying the Chad Marks in the Ballot Box: A Survey of Distance Learning Library Services in Florida’s State Universities

"As distance education continues to grow in Florida, libraries are developing the resources and services to meet the needs of faculty and students. This article identifies what distance learning library services the Florida’s State University System (SUS) Libraries are providing. It concludes with recommendations for additional and improved services and identifies areas for future research in the state of Florida."

Library 2.0 and the Problem of Hate Speech

"Library 2.0 applications benefit library users by providing rich, peer-generated content that adds value to online library databases and systems. However, not all of this shared content is beneficial, for it’s possible for library users to abuse library 2.0 applications by uploading words, pictures, or other content that constitutes hate speech. Internet lawyer Christopher Wolf warns of, “ … the sudden and rapidly increasing deployment of Web 2.0 technologies to spread messages, sounds and images of hate across the Internet and around the world”. As academic libraries make available Web 2.0 systems that allow user-generated content, they must incorporate into these systems quick, effective, and consistent means of dealing with user-generated hate speech."

Scénarios pour les services de référence

noreply@blogspirit.com (pintini) — Sat, 13 Sep 2008 10:00:26 +0200

Evolution to Revolution to Chaos? Reference in Transition
(source: Stephen Abram, Information Today, 09/09/08)

" Many years ago, the esteemed Barbara Quint offered an estimate that Google answered as many reference queries in half an hour as all the reference librarians in the world did in 7 years.
I suspect that ratio is quite different now — worse, from this old reference librarian’s perspective! Reference is the place to watch for change and innovation in libraries. Indeed, all this 2.0 talk is all about the real nature of the customer relationship — in person and virtual. The IT and metadata types were dealing well with a fairly predictable future — one driven by the consumer space and reaction-driven, one with standards and rules and not as influenced by messy human behaviors. You can almost see that train heading down the track and just hop on and enjoy the ride.
It cannot be denied that our reference stats are down, though this is not the case with our research requests, training activities, and one-on-one contact with clients. Public library circulation is way up. Website hits — from nearly any measurement data point — are up. Even gate count is up in most libraries. In public libraries, life is proceeding very well. In the academic and college space, change is moving apace with elearning and learning commons initiatives growing and major technologies expanding, such as OpenURL, federated search, portals and portlets, APIs, and more innovation in user experiences aimed at learning and research missions — and not centered on libraries alone. [...]"

Conférence: services de référence

noreply@blogspirit.com (pintini) — Mon, 25 Aug 2008 23:56:38 +0200

Certaines des présentations de la conférence Reference Renaissance (4-5/08/08, E.-U.) sont disponibles.

Les principaux thèmes abordés:
- Virtual Reference
- Innovative Service Models
- Managing Reference Services
- Approaches, Values, & Philosophy of Reference Services,

Via The Distant Librarian