The Seamless Cyberinfrastructure: the Challenges of Studying Users of Mass Digitization and Institutional Repositories (pdf)
(source: CLIR Newsletter, n°62, mars-avr. 08)

In recent years, academic libraries have launched major initiatives to make their resources more easily available to users. But with this increasingly sophisticated infrastructure comes a user environment that is challenging for libraries to assess because it can often appear seamless from the user’s perspective, making it difficult for users to report back on their experiences in a meaningful way. This creates the conundrum: How can we learn who is using these new resources and how well are they meeting users’ needs?

Via OAN